Choosing the right air duct cleaning company is important for maintaining the health and safety of your home. Clean air ducts mean better indoor air quality, which is essential for the well-being of everyone in your household. 

But with so many companies out there, how do you know which one to trust? We’re here to help. 

Our guide will walk you through everything you need to know to find a top-notch air duct cleaning service.

1. Researching Air Duct Cleaning Companies

Read Reviews and Testimonials

Reading reviews is one of the most effective ways to gauge the quality of an air duct cleaning service. Start by checking out reviews on popular platforms like Google, Yelp, and the Better Business Bureau. 

Look for both positive and negative feedback to get a balanced view of the company's performance. Positive reviews often highlight specific aspects such as punctuality, professionalism, and thoroughness. Negative reviews, on the other hand, can reveal how the company handles criticism and whether they are committed to resolving issues.

For instance, at COIT, we take pride in our reviews. We have over 1,500 reviews on Google, with an average rating of 4+ stars. 

We always respond to negative feedback promptly, aiming to resolve any issues and improve our service continuously.

Before and After Photos

Visual proof of a company's work can be very telling. Before and after photos show the difference their cleaning makes and provide reassurance that the service is effective. 

High-quality images that clearly show the state of the air ducts before and after cleaning are what you should look for. The differences should be noticeable and demonstrate thorough cleaning. 

At COIT, we frequently post before and after photos on our social media platforms. We also encourage our customers to take their own photos and share their experiences in online reviews.

2. Key Traits of a Good Air Duct Cleaning Company

Experience and Reputation

Experience matters. A company that has been in the business for several years is likely to have refined their techniques and customer service. Ask how long they have been in business and how many homes they have serviced. 

The longer a company has been around, the more likely they are to provide reliable and high-quality service. At COIT, we’ve been providing top-notch cleaning services for decades, servicing thousands of homes.

Professional Certifications

Certifications from reputable organizations are a sign of professionalism and expertise. 

The National Air Duct Cleaners Association (NADCA) and the Institute of Inspection Cleaning and Restoration Certification (IICRC) are key certifications to look for. These organizations set industry standards and ensure that certified companies follow best practices. 

COIT is proud to be certified by both NADCA and IICRC. This means our technicians are trained to the highest standards in the industry.

Satisfaction Guarantee

A company confident in its services will offer a satisfaction guarantee. This means they will return to address any issues if you are not completely satisfied. 

A satisfaction guarantee shows that the company stands behind its work and values customer satisfaction. At COIT, your satisfaction is always guaranteed. If you’re not happy with our work, we’ll come back and make it right.

Insurance Coverage

Ensure the company has insurance that covers any potential damage to your home. This includes both general liability insurance and workers' compensation. Ask if the insurance covers any damage to your home and the extent of the coverage. 

3. Questions to Ask Your Air Duct Cleaning Company

Asking the right questions can help you determine if a company is reliable and professional. 

Here are some key questions to consider:

• How long have you been in business? This shows the company's stability and experience.
• How many homes have you serviced? Like confirming an Uber driver’s completed rides, this shows their practical experience.
• Do you follow EPA guidelines? Adhering to these guidelines ensures safe and effective cleaning practices.
• Are your chemicals safe for pets and children? Knowing the safety of the products used in your home is crucial.
• Will you return if I’m not satisfied? This demonstrates their commitment to customer satisfaction.
• What happens if there is damage to my home? Understanding their insurance coverage protects you in case of accidents.

4. Avoiding Scams

Unfortunately, the air duct cleaning industry is not immune to scams. Here’s how to protect yourself:

Common Scams in the Industry

• Low-ball Pricing: Offering a very low initial price and then upselling unnecessary services. 
• False Mold Claims: Claiming to find mold and charging exorbitant fees to remove it.

Steps to Verify Legitimacy

• Check Credentials: Verify their certifications and memberships with organizations like NADCA and IICRC. 
• Read Reviews: Look for consistent feedback from multiple sources. 
• Request References: Ask for references from past customers and follow up with them.

5. Final Steps Before and After Cleaning

Get Multiple Estimates

Comparing quotes from different companies helps ensure you get a fair price. This helps you understand the market rate and avoid being overcharged. We are always open to providing estimates and encourage you to compare our quotes with others.

Inspect the Work

Before making the final payment, inspect the work to ensure it meets your expectations. Check for clean air ducts, a tidy work area, and no damage to your home. Documenting the before and after can help in case of disputes. 

We encourage our customers to inspect the work and ask any questions before we leave. 

Final Thoughts 

Finding a good air duct cleaning company doesn’t have to be overwhelming. By following this guide, you can make an informed decision that ensures your home’s air quality is in good hands. 

At COIT, we’re dedicated to providing top-notch cleaning services with a focus on customer satisfaction. 

Contact us today to schedule an appointment and experience the COIT difference for yourself!