Frequently Asked Questions

Scheduling & Pricing

Does COIT offer discounts or promotions?

Yes! We frequently offer seasonal promotions, flash sales, and bundled discounts. Sign up for our email newsletter to get exclusive monthly offers.

How do I schedule a cleaning appointment?

You can schedule a COIT cleaning appointment online through our Booking Page or call us at 800-367-2648. We offer flexible scheduling to accommodate your needs.

How much does professional cleaning cost?

Pricing varies by service, location, and home size. For a free estimate, call us at 800-367-2648 or request a quote online. Upon arriving at your property, COIT will also provide a free, no-obligation cost estimate valid for 90 days.

Satisfaction Guarantee & Policies

Does COIT offer a guarantee on services?

Yes! COIT provides a 100% Satisfaction Guarantee. If you're not completely happy, we’ll re-clean the area at no extra cost.

What is COIT’s cancellation policy?

We understand plans change. Contact us at least 24 hours before your appointment to reschedule or cancel without penalty.

About COIT Services

What services does COIT provide?

COIT specializes in professional residential or commercial cleaning and restoration services, including carpet and area rug cleaning, upholstery cleaning, tile and grout cleaning, concrete cleaning, natural stone cleaning, wood floor cleaning, drapery and blind cleaning, air duct cleaning, dryer vent cleaning, water damage restoration, fire and smoke damage restoration, content restoration, and mold remediation. Our certified technicians use advanced equipment and eco-friendly solutions to ensure a deep, lasting clean.

Where is COIT available?

COIT serves residential and commercial customers across the U.S., Canada, and Thailand. Use our Location Finder to check service availability in your area.

Is COIT’s cleaning process safe for pets and children?

Yes! Our cleaning solutions are eco-friendly, non-toxic, and safe for families, including kids and pets. We prioritize low-residue cleaning methods to ensure that no harsh chemicals remain on surfaces.

Air Duct Cleaning

Air Duct Cleaning

Will air duct cleaning reduce energy costs?

Yes! According to the National Air Duct Cleaners Association (NADCA), a clean HVAC system runs 60% more efficiently, lowering energy bills and extending the life of your system.

Why should I have my air ducts cleaned?

Over time, dust, pet dander, pollen, and mold can accumulate in your air ducts, reducing indoor air quality. COIT’s professional air duct cleaning removes contaminants, improves airflow, and helps with allergy relief.

How often should I clean my air ducts?

We recommend a professional air duct cleaning every 2 to 3 years, or more often if you notice excess dust, mold growth, or allergy symptoms.

Carpet Cleaning

Carpet Cleaning Process

How does COIT clean carpets?

We use a hot water extraction method (steam cleaning) to remove dirt, allergens, and stains deep within carpet fibers. Leading carpet manufacturers recommend this method every 12-18 months for maintaining carpet longevity.

How long does carpet cleaning take?

Cleaning typically takes 1 to 2 hours, depending on room size and soil level.

How long does it take for carpets to dry after cleaning?

Drying time varies but is typically 6 to 12 hours. Using fans and opening windows can speed up drying.

Carpet Stains & Maintenance

Can COIT remove tough stains like wine, coffee, or pet urine?

Yes! Our stain removal treatments target deep-set stains, including red wine, coffee, ink, and pet accidents.

How often should I get my carpets professionally cleaned?

We recommend getting carpets professionally cleaned every 6 to 12 months, depending on foot traffic, pets, and household needs.

Does COIT offer carpet protection treatments?

Yes! We apply COITGuard™ carpet protector to help resist stains and prolong carpet life.

Stone Cleaning

Stone Protection & Maintenance

How often should I have my stone floors or countertops professionally cleaned?

We recommend every 6 to 12 months, depending on use and exposure to spills.

Does COIT offer stone sealing services?

Yes! Sealing helps protect the stone from stains, moisture damage, and etching.

Stone & Tile Cleaning

What types of stone surfaces does COIT clean?

We clean and restore marble, quartz, granite, travertine, limestone, slate, and terrazzo.

How does COIT clean stone and tile surfaces?

We use specialized stone-safe cleaners, buffing, polishing, and sealing treatments to restore shine and protect surfaces.

Area Rug Cleaning

Area Rug Cleaning Process

How does COIT clean area rugs?

COIT offers deep rug cleaning services using hot water extraction, dry cleaning, or immersion washing, depending on the rug type and material.

Does COIT offer pick-up and delivery rug cleaning services?

Yes! We can pick up your rug, clean it in our state-of-the-art facility, and return it to you cleaned and dried. 

What types of rugs does COIT clean?

We clean all rug types, including:

  • Persian rugs
  • Wool rugs
  • Silk rugs
  • Synthetic rugs
  • Oriental rugs
  • Shag rugs
How do you clean delicate rugs like silk or Persian rugs?

We use specialized hand-cleaning techniques and pH-balanced solutions to protect delicate fibers.

Does COIT provide a Rug Pad?

We can provide a rug pad upon request to protect the flooring, increase the rug’s lifespan, and prevent sliding. 

Rug Stains & Maintenance

Can COIT remove pet odors and stains from rugs?

Yes! Our enzyme-based treatments neutralize pet odors and remove stains without damaging fibers.

How often should I have my area rugs professionally cleaned?

We recommend every 12 to 24 months, depending on foot traffic and pet exposure.

Does COIT offer rug protection treatments?

Yes! We apply fiber-protecting solutions to repel stains and extend the life of your rug.

Dryer Vent Cleaning

Dryer Vent Cleaning

Why is dryer vent cleaning important?

Lint buildup in dryer vents is a leading cause of house fires. Regular cleaning prevents fire hazards, extends dryer life, and improves drying efficiency.

How often should I have my dryer vent cleaned?

At least once a year or more frequently if you have kids and/or pets, notice clothes taking longer to dry, or have excessive lint buildup.

Tile and Grout Cleaning

Tile & Grout Cleaning Process

Does COIT offer grout sealing?

Yes! We apply professional grout sealant to help repel stains and moisture, extending the life of your tile and grout.

How does COIT clean tile and grout?How does COIT clean tile and grout?

COIT uses high-pressure steam cleaning and specialized grout scrubbing techniques to remove dirt, mold, and bacteria from tile surfaces.

What types of tile does COIT clean?

We clean all types of tile, including:

  • Ceramic tile
  • Porcelain tile
  • Travertine tile
  • Marble tile
  • Limestone tile
  • Slate tile
  • Saltillo tile

Tile & Grout Stains & Maintenance

How often should tile and grout be professionally cleaned?

We recommend every 12 to 18 months, depending on foot traffic and exposure to moisture.

Can COIT remove mold and mildew from grout lines?

Yes! While circumstances vary, our cleaning process eliminates mold, mildew, and bacteria that build up in grout over time.

Does COIT offer color sealing for grout?

Yes! Our grout color sealing service restores the original look of your grout while protecting it from future staining.

Wood Floor Cleaning

Wood Floor Protection & Maintenance

Can COIT remove scratches from wood floors?

We offer scratch-reduction treatments, but deep scratches may require refinishing.

How often should I have my wood floors professionally cleaned?

Professional cleaning is recommended every 12 months for average homes and every 6 months for high-traffic areas.

Wood Floor Cleaning Process

How does COIT clean hardwood floors?

COIT uses specialized hardwood floor cleaning machines to remove dirt, grime, and residue without damaging the wood. Our low-moisture deep cleaning process prevents warping and extends floor life.

What types of wood flooring does COIT clean?

We clean and maintain solid hardwood, engineered wood, laminate, and luxury vinyl plank (LVP) floors.

Does COIT provide wood floor refinishing services?

We offer screening and recoating services to restore shine and protect floors. However, we do not perform full sanding and refinishing.

Upholstery Cleaning

Upholstery Cleaning Process

How does COIT clean upholstery?

We use hot water extraction, dry cleaning, or foam cleaning, depending on the fabric type. Our gentle yet powerful cleaning methods remove dirt, allergens, and stains without damaging furniture.

Can COIT clean delicate fabrics like silk or velvet?

Yes! Our technicians are trained to identify fabric types and choose the safest, most effective cleaning method.

How long does it take for furniture to dry after cleaning?

Drying time varies, but typically takes 4 to 6 hours.

Stain & Odor Removal

Can COIT remove pet odors and stains from upholstery?

Yes! We use enzyme-based treatments to break down pet stains and odors at the source.

How often should I get my furniture professionally cleaned?

We recommend upholstery cleaning every 12 to 24 months to extend furniture life and maintain freshness.

Concrete Cleaning

Concrete Floor Cleaning Process

How does COIT clean concrete floors?

We use cleaning techniques, including hot water extraction, pressure washing, and pH-balanced solutions, to remove dirt, oil stains, and grime from concrete surfaces.

What types of concrete surfaces does COIT clean?

We clean and restore garage floors, patios, driveways, sidewalks, commercial concrete floors, and decorative indoor concrete.

Can COIT polish concrete floors?

Yes! We offer concrete polishing services to enhance durability and shine, reducing wear over time.

Concrete Protection & Maintenance

How often should concrete floors be professionally cleaned?

For residential concrete floors, cleaning every 12 to 18 months is recommended. High-traffic commercial spaces may need cleaning every 3 to 6 months.

Does COIT offer sealing for concrete floors?

Yes! We apply protective concrete sealants to prevent staining, moisture damage, and cracking.

Fire & Smoke Damage

Fire & Smoke Damage Restoration Process

What does COIT’s fire and smoke damage restoration service include?

COIT provides comprehensive fire and smoke damage restoration, including:

  • Soot and smoke residue removal
  • Odor neutralization using advanced deodorization techniques
  • Structural cleaning and repair
  • HVAC system cleaning to remove smoke contaminants
  • Content restoration for fire-damaged belongings
How quickly should I call for fire damage restoration?

Immediately! Fire and smoke damage can worsen over time. Contact COIT’s 24/7 emergency response team to start restoration as soon as possible.

Can COIT remove the smoke smell from my home?

Yes! We use thermal fogging, ozone treatments, and hydroxyl generators to eliminate stubborn smoke odors.

Fire Damage Insurance & Recovery

Does COIT work with insurance companies for fire damage restoration?

Yes! We work with most major insurance providers to help expedite your claim and restore your home efficiently.

How long does fire damage restoration take?

Restoration time depends on the extent of the damage. Minor smoke damage may take a few days, while extensive structural repairs may take months.

Mold Remediation

Mold Removal Process

How do I know if I have mold in my home?

Common signs of mold include:

  • Musty odors
  • Visible mold growth on walls, ceilings, or floors
  • Increased allergy symptoms
  • Water damage or moisture problems
How does COIT remove mold?

Our certified mold remediation specialists follow a strict containment, removal, and prevention process:

  • Mold inspection and air quality testing
  • Containment to prevent further spread
  • HEPA filtration and mold removal
  • Sanitization and air purification
  • Preventative treatments to stop regrowth
Can COIT remove black mold?

Yes! We specialize in toxic black mold removal, ensuring safe and thorough remediation.

Mold Prevention & Insurance

How can I prevent mold growth after remediation?

Keep humidity levels below 50%, use dehumidifiers, and fix leaks or water damage immediately.

Does homeowners insurance cover mold removal?

Insurance coverage varies. Mold caused by sudden water damage (like a burst pipe) is often covered, but long-term moisture issues may depend on how the policy is written.

Water Damage

Water Damage Cleanup & Recovery

What should I do if my home has water damage?
  • Shut off the water source (if possible)
  • Call COIT’s emergency water damage restoration team
  • Avoid electrical hazards and standing water
  • Begin drying efforts with fans and dehumidifiers if available
What does COIT’s water damage restoration service include?
  • Emergency water extraction
  • Drying and dehumidification
  • Structural drying (walls, floors, ceilings)
  • Mold prevention and sanitation
  • Insurance claim assistance
  • Proper documentation noting it was dried properly
How long does water damage restoration take?

Minor water damage: 1-3 days

Major flooding and structural drying: 5-7+ days

Water Damage Prevention & Insurance

Will water damage lead to mold?

Yes! Mold can start growing within 24-48 hours. That’s why immediate drying and dehumidification are critical. Dormant mold damage could be reactivated immediately if left untreated. 

Does insurance cover water damage restoration?

It depends on the cause and source of the water. Sudden damage (like a burst pipe) is usually covered, but gradual leaks may not be. Groundwater entering the home is typically not covered unless you have flood insurance.

Content Restoration

Content Restoration Services

Can COIT restore family heirlooms and antiques?

Yes! We specialize in delicate restoration techniques to preserve valuable and sentimental items.

What is content restoration?

Content restoration is the specialized cleaning, deodorizing, and repairing of personal belongings affected by fire, water, or mold damage. COIT restores:

  • Furniture
  • Electronics
  • Documents and books
  • Clothing and textiles
  • Photographs and artwork
How does COIT restore smoke- or water-damaged belongings?

We use advanced techniques, including:

  • Ultrasonic cleaning for soot-covered items
  • Freeze-drying for water-damaged documents
  • Ozone and thermal deodorization
  • Electronics decontamination and drying

Insurance & Storage for Restored Items

Does insurance cover content restoration?

Most homeowners insurance policies cover fire and water-damaged contents. COIT works with insurance adjusters to document salvageable items.

Does COIT offer storage for my belongings during restoration?

In most cases, yes! We provide secure, climate-controlled storage while your home undergoes restoration. Contact your local COIT to confirm if this option is available.