Frequently Asked Questions

COIT specializes in professional residential or commercial cleaning and restoration services, including carpet and area rug cleaning, upholstery cleaning, tile and grout cleaning, concrete cleaning, natural stone cleaning, wood floor cleaning, drapery and blind cleaning, air duct cleaning, dryer vent cleaning, water damage restoration, fire and smoke damage restoration, content restoration, and mold remediation. Our certified technicians use advanced equipment and eco-friendly solutions to ensure a deep, lasting clean.

COIT serves residential and commercial customers across the U.S., Canada, and Thailand. Use our Location Finder to check service availability in your area.

Yes! Our cleaning solutions are eco-friendly, non-toxic, and safe for families, including kids and pets. We prioritize low-residue cleaning methods to ensure that no harsh chemicals remain on surfaces.

You can schedule a COIT cleaning appointment online through our Booking Page or call us at 800-367-2648. We offer flexible scheduling to accommodate your needs.

Pricing varies by service, location, and home size. For a free estimate, call us at 800-367-2648 or request a quote online. Upon arriving at your property, COIT will also provide a free, no-obligation cost estimate valid for 90 days.

Yes! We frequently offer seasonal promotions, flash sales, and bundled discounts. Sign up for our email newsletter to get exclusive monthly offers.

Yes! COIT provides a 100% Satisfaction Guarantee. If you're not completely happy, we’ll re-clean the area at no extra cost.

We understand plans change. Contact us at least 24 hours before your appointment to reschedule or cancel without penalty.

Over time, dust, pet dander, pollen, and mold can accumulate in your air ducts, reducing indoor air quality. COIT’s professional air duct cleaning removes contaminants, improves airflow, and helps with allergy relief.

We recommend a professional air duct cleaning every 2 to 3 years, or more often if you notice excess dust, mold growth, or allergy symptoms.

Yes! According to the National Air Duct Cleaners Association (NADCA), a clean HVAC system runs 60% more efficiently, lowering energy bills and extending the life of your system.

Yes! Our stain removal treatments target deep-set stains, including red wine, coffee, ink, and pet accidents.

We recommend getting carpets professionally cleaned every 6 to 12 months, depending on foot traffic, pets, and household needs.

Yes! We apply COITGuard™ carpet protector to help resist stains and prolong carpet life.

We use a hot water extraction method (steam cleaning) to remove dirt, allergens, and stains deep within carpet fibers. Leading carpet manufacturers recommend this method every 12-18 months for maintaining carpet longevity.

Cleaning typically takes 1 to 2 hours, depending on room size and soil level.

Drying time varies but is typically 6 to 12 hours. Using fans and opening windows can speed up drying.

We clean and restore marble, quartz, granite, travertine, limestone, slate, and terrazzo.

We use specialized stone-safe cleaners, buffing, polishing, and sealing treatments to restore shine and protect surfaces.

Yes! Sealing helps protect the stone from stains, moisture damage, and etching.

We recommend every 6 to 12 months, depending on use and exposure to spills.

Yes! Our enzyme-based treatments neutralize pet odors and remove stains without damaging fibers.

We recommend every 12 to 24 months, depending on foot traffic and pet exposure.

Yes! We apply fiber-protecting solutions to repel stains and extend the life of your rug.

COIT offers deep rug cleaning services using hot water extraction, dry cleaning, or immersion washing, depending on the rug type and material.

Yes! We can pick up your rug, clean it in our state-of-the-art facility, and return it to you cleaned and dried. 

We clean all rug types, including:

• Persian rugs
• Wool rugs
• Silk rugs
• Synthetic rugs
• Oriental rugs
• Shag rugs

We use specialized hand-cleaning techniques and pH-balanced solutions to protect delicate fibers.

We can provide a rug pad upon request to protect the flooring, increase the rug’s lifespan, and prevent sliding. 

Lint buildup in dryer vents is a leading cause of house fires. Regular cleaning prevents fire hazards, extends dryer life, and improves drying efficiency.

At least once a year or more frequently if you have kids and/or pets, notice clothes taking longer to dry, or have excessive lint buildup.

COIT uses high-pressure steam cleaning and specialized grout scrubbing techniques to remove dirt, mold, and bacteria from tile surfaces.

We clean all types of tile, including:

• Ceramic tile
• Porcelain tile
• Travertine tile
• Marble tile
• Limestone tile
• Slate tile
• Saltillo tile

Yes! We apply professional grout sealant to help repel stains and moisture, extending the life of your tile and grout.

We recommend every 12 to 18 months, depending on foot traffic and exposure to moisture.

Yes! While circumstances vary, our cleaning process eliminates mold, mildew, and bacteria that build up in grout over time.

Yes! Our grout color sealing service restores the original look of your grout while protecting it from future staining.

COIT uses specialized hardwood floor cleaning machines to remove dirt, grime, and residue without damaging the wood. Our low-moisture deep cleaning process prevents warping and extends floor life.

We clean and maintain solid hardwood, engineered wood, laminate, and luxury vinyl plank (LVP) floors.

We offer screening and recoating services to restore shine and protect floors. However, we do not perform full sanding and refinishing.

Professional cleaning is recommended every 12 months for average homes and every 6 months for high-traffic areas.

We offer scratch-reduction treatments, but deep scratches may require refinishing.

Drying time varies, but typically takes 4 to 6 hours.

We use hot water extraction, dry cleaning, or foam cleaning, depending on the fabric type. Our gentle yet powerful cleaning methods remove dirt, allergens, and stains without damaging furniture.

Yes! Our technicians are trained to identify fabric types and choose the safest, most effective cleaning method.

Yes! We use enzyme-based treatments to break down pet stains and odors at the source.

We recommend upholstery cleaning every 12 to 24 months to extend furniture life and maintain freshness.

Yes! We apply protective concrete sealants to prevent staining, moisture damage, and cracking.

For residential concrete floors, cleaning every 12 to 18 months is recommended. High-traffic commercial spaces may need cleaning every 3 to 6 months.

We use cleaning techniques, including hot water extraction, pressure washing, and pH-balanced solutions, to remove dirt, oil stains, and grime from concrete surfaces.

We clean and restore garage floors, patios, driveways, sidewalks, commercial concrete floors, and decorative indoor concrete.

Yes! We offer concrete polishing services to enhance durability and shine, reducing wear over time.

Immediately! Fire and smoke damage can worsen over time. Contact COIT’s 24/7 emergency response team to start restoration as soon as possible.

Yes! We use thermal fogging, ozone treatments, and hydroxyl generators to eliminate stubborn smoke odors.

COIT provides comprehensive fire and smoke damage restoration, including:

• Soot and smoke residue removal
• Odor neutralization using advanced deodorization techniques
• Structural cleaning and repair
• HVAC system cleaning to remove smoke contaminants
• Content restoration for fire-damaged belongings

Yes! We work with most major insurance providers to help expedite your claim and restore your home efficiently.

Restoration time depends on the extent of the damage. Minor smoke damage may take a few days, while extensive structural repairs may take months.

Our certified mold remediation specialists follow a strict containment, removal, and prevention process:

• Mold inspection and air quality testing
• Containment to prevent further spread
• HEPA filtration and mold removal
• Sanitization and air purification
• Preventative treatments to stop regrowth

Yes! We specialize in toxic black mold removal, ensuring safe and thorough remediation.

Common signs of mold include:

• Musty odors
• Visible mold growth on walls, ceilings, or floors
• Increased allergy symptoms
• Water damage or moisture problems

Keep humidity levels below 50%, use dehumidifiers, and fix leaks or water damage immediately.

Insurance coverage varies. Mold caused by sudden water damage (like a burst pipe) is often covered, but long-term moisture issues may depend on how the policy is written.

Minor water damage: 1-3 days

Major flooding and structural drying: 5-7+ days

• Shut off the water source (if possible)
• Call COIT’s emergency water damage restoration team
• Avoid electrical hazards and standing water
• Begin drying efforts with fans and dehumidifiers if available

• Emergency water extraction
• Drying and dehumidification
• Structural drying (walls, floors, ceilings)
• Mold prevention and sanitation
• Insurance claim assistance
• Proper documentation noting it was dried properly

Yes! Mold can start growing within 24-48 hours. That’s why immediate drying and dehumidification are critical. Dormant mold damage could be reactivated immediately if left untreated. 

It depends on the cause and source of the water. Sudden damage (like a burst pipe) is usually covered, but gradual leaks may not be. Groundwater entering the home is typically not covered unless you have flood insurance.

Content restoration is the specialized cleaning, deodorizing, and repairing of personal belongings affected by fire, water, or mold damage. COIT restores:

• Furniture
• Electronics
• Documents and books
• Clothing and textiles
• Photographs and artwork

We use advanced techniques, including:

• Ultrasonic cleaning for soot-covered items
• Freeze-drying for water-damaged documents
• Ozone and thermal deodorization
• Electronics decontamination and drying

Yes! We specialize in delicate restoration techniques to preserve valuable and sentimental items.

Most homeowners insurance policies cover fire and water-damaged contents. COIT works with insurance adjusters to document salvageable items.

In most cases, yes! We provide secure, climate-controlled storage while your home undergoes restoration. Contact your local COIT to confirm if this option is available.